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Businiess name:
ADT Fire Alarms and Home Automation - Official Site
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Review by:
citysearch c.
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Review content:
Absolutely horrible. Worse than AT&T to deal with. A nightmare. We thought we had cancelled out Patrol and ""Maintenance"" services after lots of phone calls, and faxing through a letter to cancel both. The ""maintenance"" services had been on our bill in small print, and we were charged thousands for that service over the years, and never knew it even existed. We did not use any maintenance service from them either during this time period. Then we thought in November 2011 we had worked it all out, and after overpaying our balance still due, they ""lost"" our payment (even though the check was cashed) and sent us to their collection service. Well, we sorted that out in January 2012, but never got any refund for the overpayment, and, in fact, got a whole new ""Patrol Bill"" that we thought was cancelled in November, for $750 for 6 months that was NEVER ASKED FOR. Now after many days of calling and they also hang up on you, it is still not cancelled, even though we have faxed and also emailed copies of our request to cancel something we never ordered. STAY AWAY, FOR FEAR YOUR WHOLE LIFE WILL INVOLVE DEALING WITH A TOTAL NIGHTMARE.
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