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Businiess name:
Freeland Chrysler Dodge Jeep Ram
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Review by:
citysearch c.
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Review content:
In February, we purchased a 2003 Dodge Caravan. We loved it. Brian the Finance Manager told us of a great maintenance package for free oil changes which we agreed to and when offered the extended warranty, we declined it. So I was surprised after a few weeks that I received an extended warranty contract with a card but I thought maybe that was part of the maintenance package. In April, when I went to do our first oil change there was no record of our maintenance package. I spoke to Brian who told me that there must have been a mix up but he would take care of this. He even cleared for me to get my oil change that day for free. This went on for a few weeks. Then came the time when Brian was no longer at Nashville Dodge. I spoke to a woman named Nancy who is the Manager. She states that everything that Brian told me was a incorrect (aka lie). She stated that the contract we signed was not the contract that we had agreed to. She told us that the maintenance package was not part of the offer and the extended warranty had been expired due to the way that the financing went for our van. I asked her why would Brian tell us that everything would be fixed and that we would receive our maintenance package that would be mailed to us and that it was just a mistake in the system. She stated that she didn't know what he said and she nor the Owner would honor anything that we signed for on the first set of papers that we did with Brian. Next They have more respect for their customers' than Nashville Dodge. You may see my van with a neon yellow sign on that back that will state ""DODGE BUYERS BEWARE!! NASHVILLE DODGE DOESN'T BAIT AND SWITCH VEHICLES BUT THEY DO BAIT AND SWITCH CONTRACTS!"". So far, we have had to pay for the front axles to be replaced and the now we have to have the CD/DVD player to replace. Nashville Dodge states that our vehicle does not have a CD/DVD player. Nancy saids that nothing is covered. time I will go to J.D. Byrider.
Pros: They are really nice when you are shopping.
Cons: They turn their back on you when you need them and refuse to honor their agreement even on paper.
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