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Businiess name:
Wave Blast Water Sports II
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Review by:
citysearch c.
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Review content:
I had a bad experience with this company. I drove there from Hollywood and selected them because their ad said family friendly professional staff. After paying, I just stood around waiting with the people in front of me. I wasn't given any instructions or anything other than put on a life jacket. Finally someone yelled banana boat ride. Well the free banana boat ride for the snorkeling trip was just to the boat and back, only no one told me that. My kids and I went snorkeling. The guide had an earache and apparently couldn't swim that day. So my kids and I went out alone on the water. I'm not sure that we actually saw a coral reef at all since we're from Texas and have no idea what were looking for. We had fun looking at fish though while the boat captain just sat on the boat listening to music on his iphone. When we got back and tied off the boat we had to sit there and wait for someone to come and get us in the banana boat, which was deflating at the time. The guide called the beach and told them we had someone on board who was sea sick....still not much movement on the shore. Finally someone came to get us for the second half of our free banana boat ride back to shore. My kids were very disappointed so we purchased a ""real"" banana boat ride for $40.00 more dollars after spending $250.00 for 5 people to go snorkeling. No I didn't get any better service. We played in the water for what seemed like forever and no banana boat ride. When my kids asked the guy on shore he said he had to air up the boat. He aired up the boat and took another group out telling my boys they would be next. After standing around for a while he said he had to air it up again. When I walked up from the beach to the shack the guy who was supposed to be airing up the boat was sitting around chatting. I asked for a refund and then they offered me the ride and of course I said no, I want a refund. I was there from 11am until after 3pm to go snorkeling and get a banana boat ride. I was very disappointed with the service and level of attention and professionalism. I was glad to just be leaving. I don't recommend this group to anyone. Go to their competition next door. I saw a lot of people over there getting banana boat rides all day.
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