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Businiess name:
Kasden Fuel Company
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Review by:
citysearch c.
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Review content:
I have not had trouble in the three years I've been with Kasden until this winter (2011) of exceptional snow and cold. My pet-sitter who comes once a day when I'm out of town phoned me out-of-state that the house was quite cold and the oil tank gauge registered Empty. I called the Kasden dispatcher who came out to re-start the furnace and, I assumed, fill the oil tank. A day later the pet-sitter called me a second time - house cold again and gauge on Empty again. I had to call the dispatcher yet again and finally they filled the tank. Had my pet-sitter not stopped by and called I would have had frozen pipes as it was very cold. No message was ever left at my residence in any form. Not filling the tank on time in winter is inexcusable. The phone operator was pleasant, but I could get no explanation from the abrupt dispatcher and no apology. Regardless of some severe winter conditions on a few days, no oil company should allow a customer's tank to go empty and certainly letting it happen again after the first alarm was sounded is totally irresponsible. Kasden needs a policy that works for communicating to customers in times where slip-ups can be costly. As they were trying to deliver to a neighbor last evening after dark on my road(and having difficulty)it may behoove this company to consider hiring more help in order to have deliveries done by the time it is pitch black outside.
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