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Businiess name:
Makino Chaya
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Review by:
citysearch c.
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Review content:
In December 2008, I purchased a gift card which was lost in a house fire a few days later. I called Makino Chaya in hopes of have the gift card replaced. The person who I spoke to seemed more interested in taking reservations. She claimed she was the on duty manager and the gift card could not be replaced. She did not seem a least bit sympathetic in regards to my situation. Then she had the nerve to ask if I would like to make a dining reservation. Needless to say I hung up. I will NEVER set foot in this establishment! Very poor phone customer service.
Pros: You're better off dining somewhere else!
Cons: Managerial sensitivity skills are lacking.
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