|
Review content:
If I could give them NO STARS, I most definitely would. Because I am NOT AT ALL THAT IMPRESSED with an establishment that requires you to order Chocolate Covered Strawberries in advance for Valentine's Day, and then gives your order to someone else, when they had my name to secure that order in the first place. I am even less impressed when you can't get any respect on the phone with employees, managers...and even more so the owner, all of which repeatedly rushed me off the phone only to abruptly hang up on me in the end. Because truth be told, I got more respect from employee(s) of this establishment than I did the managers or owner. Because at least one of the employees apologized to me once, for the five times I got hung up on and that's practically every time I called. In fact, when I did finally get the opportunity to speak to the owner (""Skip""), he got on the phone only to tell me he is one of those to rush me off the phone, claiming the phone line could not be tied up, because they used it to process credit cards and he had four customers waiting in line to be checked out. Although, yet again, I was offered no chance to respond to that. He just promptly hung up on me like all the rest, without apologizing or anything - and mind you, that was on their ""Toll Free Order Line."" So, don't call this place, even on their ""Toll Free Order Line,"" unless you want to be seen as an inconvenience. They don't have time to address inquiries, handle orders properly or otherwise, and even the owner is rude! They make no apology for it - and if the customer service is that bad, even over the phone, I don't care how good the food is, the dining experience is probably going to insight nothing but upset too. Now, who wants to pay for that,...not to mention you order being mishandled? Put another phone line in Nana Rosa's, AS IF TWO IS NOT ENOUGH already! Higher more staff and go through some politeness and etiquette training! Treat your customers as you'd like to be treated yourself and by all means STOP, LISTEN & ACKNOWLEDGE them. It's inexcusable for staff and managers to act this way, but when an owner chooses to do the same, I see little hope for the rest. I mean, sometimes success goes to a person's head and they forget who or what got them there. So, maybe Chef Ramsay needs to come in and give them all an attitude adjustment. Either way, if you persist in making it a practice of hanging up on people or treating them like an inconvenience, even when you're in the wrong and mess up on their orders, I would NOT be expecting to stay the ""People's Choice"" for long, because people LIKE ME are going to get tired of it - and you won't be anyone's choice anymore. So, at the risk of taking up too much of your time, I will just leave this simple bit of advice and say: when you start caring less about your customers than you do sales, that's the beginning of the end, and that's how restaurants eventually fail. In fact, I'd be willing to bet Chef Ramsay would say much the same, because I've worked in the food and entertainment industry too - and it never pays to be rude!
|