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Businiess name:
Champion Chevrolet
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Review by:
citysearch c.
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Review content:
I just moved to Avon. I took my truck to Dugan after being impressed over the phone with the service department. After charging me a diagnostic fee of $102 they told me it was a known issue with my year and model and there was a recall but it was out of warranty but they would be happy to fix it for $4000-5000! Upon suggestion of an Andy Mohr FORD service manager, I took the truck to Andy Mohr Chevrolet. As SOON as I pulled up with white smoke billowing out of my truck they said is that a 2004. Known issue. Even though I was slightly out of warranty they went the extra mile to negotiate with GM because of my low mileage and fixed my truck for free, courtesy of GM. GM will pay for diagnostics on a known issue and they suggested I ask for my money back from Dugan. OF COURSE Dugan kept the only $102 I will ever pay them! They dropped the ball and never picked up the phone to call GM which would have cost me $5000 just because THEY DON'T CARE ABOUT CUSTOMERS!
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