Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Visionworks
|
|
Review by:
citysearch c.
|
|
Review content:
HORRIBLE, HORRIBLE, HORRIBLE! WASTE of TIME AND MONEY!!!!! If I could give this place a ZERO, I would. They seem to have NO IDEA what's going on. They take forever, keep you on hold for long periods, provide you with conflicting information, and order and prepare the WRONG glasses. We chose them last minute before Christmas, as my son had broken his current glasses and needed a new pair before leaving for the holidays. I called and was assured that for the majority of basic lenses and most frames they would be able to complete them in an hour. I specifically stated that I did not want to set up an appointmnet if they would not be able to prepare at least 1 pair the same day. We WAITED in the lobby for our appointment for well OVER an hour, then after our Dr. appointment was completed, we were told that the technician had just taken his last order for the day and would not accept any more until the next day (due to the volume of walk-ins they were taking care of and too many to complete). Now that we had already had the Dr. see him we were committed to paying for at least the visit. He picked out regular frames and sports frames that he loved and against my better judgment, we ordered them. After Christmas we picked up the regular pair and was told the sports glasses would be a little longer. 3 weeks later, we call to check - they tell us they had been ready and claimed to have left us several messages. I checked my phone records - no calls from them. When we picked them up, they had entered our telephone number incorrectly in the system (interesting since they had called the correct number when the first pair was ready). My husband gets there, and they had prepared the ORIGINAL PAIR (that they have in stock) again, not the sports glasses. In order to appease us, they gave us the incorrect pair as a spare and ordered the sports glasses yet again. I called again today (3 weeks later) and after being put on hold for more than 10 minutes TWICE, was told the technician was out and they would call me back - yeah right. I had to call back, wait on hold for ANOTHER 10 minutes to be told that the fhey were still waiting on the frames. What a WASTE! I've scheduled an apointment with another eyecare facility, where I will have to pay for another visit - but maybe we'll actually get the glasses we order.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|