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Businiess name:
Visionworks
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Review by:
citysearch c.
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Review content:
Ok I read the review below, and that sounded like a HORRIBLE experience. One of my friends told me not to go there, but I did cause it was most convenient. I was greeted right away by Dominick who checked me in, then sent me to the frames. I could not find one I was sure really suited me. A new manager rep came over (I knew he was new cause he was not sure about how to enter in some stuff in the computer, but asked, and he still was an excellent customer service rep) and helped me pick out some frames that were not expensive, and looked good, so my friends tell me. SO this was July23, 2010. Well yesterday my lenses cracked somehow, so I emailed them on the main website, I got a voicemail the next morning from Dominick at the store telling me to bring them in and he will replace the lenses no problem, no charge. So i brought them in, and not to get into race, but it was the white chick that asked me about a warranty, Dominick overheard, and said, ""No, She is good to go""....I am white by the way....not that it really matters, but I thought it was worth saying because I was treated with respect and courtesy by the new at the time African American sales manager , and Dominick. All I can say is they must have changed a lot of their staff. Even though my lenses broke, I am happy with the customer service obtained.
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