Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Bay Federal Credit Union
|
|
Review by:
citysearch c.
|
|
Review content:
I closed all my accounts with BayFed today after trying to escape Bank of America. However, I'm running back to BofA. I would love to bank with a local credit union but BayFed's poor customer service scared me for good. Perhaps there is a good reason why big national banks are big, they know how to train their employees. My experience at BayFed is one of serious errors and arrogant customer service.
If you have the good intention of moving away from a big bank, look to someone else than SC BayFed. We've had a terrible experience from the start. We bought a new house three years ago and my wife still has the old address printed on her CA license. When we signed up with BayFed we asked them to use the new address, which is on my license, for both of us. Their clerk managed to sign me up under the correct address but my wife under the old address. Her debit card (and the PIN) and checks got sent to our old address, twice! Lucky for us the person living there was decent enough not to take advantage of this situation. We continued with BayFed hoping that this was just an initial bump. We applied for a refinance loan there (and elsewhere) but by the time we have even heard a peep from BayFed (weeks after the initial application), our Wells Fargo application was in advanced stages of processing.
However, the tipping point came this week when I had to call their customer service to talk about fees they charged me. The person on the other end was arrogant and prissy, using her position of power to preach to me in a condescending voice. Nobody whose salary comes from my hard earned money will talk down to me like that and get to keep my business. So, it's 'sayonara' BayFed! I pulled out all our money and sheepishly put it back into our old good BofA account. Lucky for us, we did not close it yet.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|