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Businiess name:
Laundry Lady
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Review by:
citysearch c.
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Review content:
Brought the $80 Groupon as well.. They did not pick up my clothes as stated, kept calling and they eventually came the third day. When called asked about the issue they promised to have my clothes back next day service and they wouldn't charge me a trip fee, didn't get my clothes back until the next following week. I'm glad I didn't really need anything I gave them as I was just trying out the service to see if I would use them again in the future... SIKE!!! No announcement of when they were coming to pick up or drop it back off?? Really!! They complained they were really swamped by the Groupon, but there is really no excuse just for follow up or better customer service.. and really if you do a Groupon you should really try to get better time management for the influx of people. This is the one time you have ton of people using your service that would not otherwise. Clothes came back clean but ok, they were folded nice. But as a service I would not recommend them or ever - ever use them again. Even if you look any reviews on the web most of the good ones are like 2-3yrs old back in 2007-08. Anything recent has been poor.. and that pretty much sums up this place...
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