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Businiess name:
The Capital Grille
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Review by:
citysearch c.
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Review content:
The review below describing the night of July 14 was written by my brother who was with me during this disasatrous evening and everything he wrote is 100% true. I actually emailed Capital Grille on July 17th describing what happened that night. My email specifically said that I was not interested in gift certificates or a comp'd dinner. I explained that I did not write letters of complaint to score freebies and that their opportunity to get me to come back was while I was still in the restaurant, not after the fact. They let a customer leave dissappointed and angry and the recompense for that is no repeat business. Nevertheless, Barb from ""corporate"" responded with a form email and a request for my phone number so that one of the suits could call me and make this right. I repsonded that I was not giving out my phone number and that I had already stated what happened. I repeated my pre-refusal of a freebie and told them to email me if I they had any further need to contact. Never heard from them again. Surprise, surprise.
Pros: Great Host staff and Bartenders
Cons: Read the review
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