Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Sarento's On the Beach
|
|
Review by:
citysearch c.
|
|
Review content:
We decided to elope at the last minute due to weather conditions on the North Shore...our wedding party was about 15 people. We were originally scheduled to eat at Mama's Fish House, which would have been worth every cent in retrospect. We were guaranteed that our service, food, and dining experience would be exceptional under the circumstances. It was NOT. We were seated to the right of the entry area with very limited views of the ocean sunset. Our location had no air flowing, so we were HOT! It was very noisy, and poorly attended by our waiter, who was not busy. In fact, the restaurant wasn't even close to being full. We had one waiter to 15 people...you do the math. My wedding party was doubling up on ordering drinks because the service was so slow. The wait was unacceptable, service POOR, food cold and not good for what Sorrento's places its signature on. I emphasized that it was our wedding and we wanted it to be the very best experience for everyone attending. We were so disappointed in choosing Sorrento's, and would NOT recommend Sorrento's again, especially to any wedding party that would expect nothing but the very best on their Wedding Day. We live in Maui, and our guests visiting from all over the world were very disappointed. When we closed our bill out, we were told that parties 6 and more were automatically charged a 20% gratuity. This explains the lack of service...no incentive when they are guaranteed this kind of gratuity. UNACCEPTABLE!!!! When I asked to speak with a manager, I was told that I would have to call the following day since they did NOT have a manager on site. WOW! If that's not a red flag, I don't know what is. Well, we were leaving for our honeymoon, and really didn't make time until now to complain. We thought you all have a right to know how Sorrento's treats their patrons. We did complain, but have not been acknowledged or appeased for our very disappointing experience. Mama's Fish House is ALWAYS the way to go...Aloha!
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|