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Businiess name:
Vanity Pups Boutique
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Review by:
citysearch c.
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Review content:
My bf and I purchased a 9 week old baby Cockapoo (Biscuit) on Sunday @ VanityPups and the poor baby died on Thursday. Mike and the girls at the shop provided excellent customer service and went through everything with us upon buying the puppy. We felt so comfortable with them and left with this baby. By Tuesday night we were in the Vet with her (Bayside Animal Clinic) bc she wasn't eating, seemed lethargic and had diarrhea. The Vet said it may be due to the stress of a new home, sent her home with some vitamins to give her for the week and that was that. By Thursday, same symptoms, worse diarrhea, vomiting, and the poor thing could barely lift herself. I scheduled an appt. with Bayside Animal Clinic that same day and when I walked into my apt. to pick her up, she was practically lifeless laying in her own vomit and diarrhea. I RAN to the vet with her. They brought her to another room for an IV and I was then told that she was doing a little better but was going to be brought to the Emergency hospital to be looked after overnight and tested to determine what was causing her vomiting/diarrhea. I received a call that same night stating that she died. We were never told what the actually puppy was ill from.
Mike was informed and business wise, did handle the situation very appropriately, offering a full refund and apologizing profusely for the situation. Regardless, NOTHING can possibly make up or comfort us around this horrific experience. We were clearly sold an ill puppy by the store and I believe the clinic may have sent her back way too quickly without a thorough exam. In the days we had her we provided a loving, safe environment and did everything we could for this little baby. It was a traumatic experience that NO ONE should ever have and I would HIGHLY recommend not purchasing a puppy from this place.
To add to all of this, our puppy is STILL posted on their website, which is apparently updated every Wednesday. If you go to ""Our Puppies"" on their page you will see our little baby Cockapoo_784.
Please look elsewhere.
Pros: Customer Service, Adorable Puppies
Cons: Sold very sickly puppy, heartbreaking experience
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