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Businiess name:
Riverdale Tire Ctr
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Review by:
citysearch c.
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Review content:
While I empathize with the coowners response and as a business person understands his perspective and realize he may not have been the specific 'service' provider, the customers perception of what took place is typically closer to what occured. As the previous commentor stated, people don't generally take the time to write remarks unless strongly compelled. I'm distured because was only doing follow-up on a purchase I intended to make as a referal from a contracted government business partner with RTC. I don't want to act hastily and am hesitant to address it with my organization. This may have been an isolated event so, I'll just keep it to myself and/or among close friends, but it is now a seed planted. I think I'll ask the person who referred me if they've had other complaints, just to get a feel. I have to admit, I am a bit upset, especially now to think I may have, unassumingly contributed to an organization that doesn't have the communities best interest at heart. We all know there a some hard to please customers, but this person, in my opinion, if it happened the way they convey, was rightfully insensed by an incident he hadn't bargained for...certainly you'd expect a business person to be more professional than to create an issue of nothing. He must have understood, that the average customer has no idea of the Business to Business relationships that exist, nor do they care, when they engage in a direct Customer to Business transaction. After so many years in the business, surely you'd be sensitive to that. Maybe the Owners have become so content and complacent that they see themselves like 'the only business in the city'. Basically, 'I'll get mine with or without you...you need me, I don't need you' complex...if so, maybe he should realize how much business he is losing as opposed to gaining as a result, intentially or not...I think I'll go down the steet and look elsewhere, as well as question my organizations commitment to reviewiing those whom they refer.
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