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Businiess name:
York Furniture
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Review by:
citysearch c.
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Review content:
I shopped around a bit for a new recliner and settled on this store because of the price. I was debating between 2 shades of brown and ended up with the lighter of the 2, which the saleswoman identified as ""chestnut"". We wrote up the order and I paid in full (nearly $1000), at which point she shared that it might not be in stock, but even if it wasn't, was a popular item so would be on order so the usual delivery time would be expedited. But she couldn't tell if it was in stock because THE INVENTORY WASN'T ON A COMPUTER!! She told me I would be called the enxt day if it was in stock. no call, so I assumed it was not in stock. Fine.
Then I got a notification that my credit card had been charged, leading me to conclude it WAS in stock. (not necessarily - they charge you whether it is in stock or not). The woman in customer service tells me it IS in stock and I can pick it up; we set a pickup for 11am. I get there at 11am, and then wait for 45 minutes becasue there are 5 people ahead of me. Then when it is my turn - the chair is the wrong color. I got back into the store and they determine the color I wanted was in fact ""redwood"" not ""chestnut"" as the salesperson had told me, and the color I want is not in stock, but they offer to sell me the floor sample. I paid for a new one not a used one, thanks no. Then they offer to order it - 4-6 weeks. Meanwhile they have $1000 of my money. I never would have paid 100% if I'd known it would be 6 weeks. I tell him quite frankly I don't want to do business with them; no part of this experience has been satisfactory. So I tell them I want a credit. Oh, well only the manager can do that and he doesn't like to. No sh!t. But he's not in. So I go kill yet another hour of my busy Saturday waiting for the manager to arrive. When he gets there, the salesman pulls him aside and no doubt gets him up-to-speed on my request because when this guy approaches me, right off the bat he says - hey, you signed off on this color and that's what we're trying to deliver. If you have a problem, as a courtesy, we'll order you a different color. This little sh!t is blaming ME for not knowing the difference between redwood and chestnut. He insists he can't give me a refund. Bullsh!t. I contemplated having the charge frozen on my credit card. I asked him what would have been the minimum amount of the deposit and he said 50%. So I asked for a 50% refund since they're holding my money 'til god knows when. He DID agree to that. Says he'll ""expedite"" the order. As if.
STAY AWAY FROM THIS PLACE. PASS THE WORD
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