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Businiess name:
Wendy's Bridal Columbus
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Review by:
citysearch c.
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Review content:
Like many others, I decided to ignore the reviews and check out Wendy's Bridal for myself. I made an appointment, and was assigned to Lil. I was told to look through the racks and pick out a couple dresses to start with. After I made my selections, Lil was still no place to be found. The girl at the front desk saw me standing around, and didn't seem to care. Finally, I asked if I could just go into a room and start trying on my gowns. She told me to wait while she went in the back and got Lil- they would not let me go in by myself.
Long story short, I found I dress I absolutely love. It took Lil a little bit of time, but she eventually began to warm up to me. She wrote down my selection and I told her I would come back in the next couple weeks with my mom (who lives about 2.5 hrs away) so she could see the gown on me (pics are not allowed in the store).
I called my mom later that night and told her about the dress and recalled that I didn't receive any information about the gown. I called Wendy's and told them that I was in earlier that day and that Lil wrote down the gown I was interested in. I asked if I could have the information so my mom could see it online. The lady on the phone told me no! She said they DO NOT give out designer information until the dress is purchased! I explained that my mom is from out of town and I would like her to see the dress online before she made the trip down...still,the lady wouldn't budge.
I recalled not seeing any tags on the dress- another review said they take them off- wow! I couldn't believe that they advertise designers on their website, but refuse to give you ANY info in the store! Ridiculous! I will never go back there and after much hunting online, I finally found the dress and will buy it from somewhere that is willing to assist their customers!
Pros: good selection
Cons: customer service
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