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Businiess name:
Fender Mender
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Review by:
citysearch c.
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Review content:
ABOVE ""REVIEWS"" SUSPECT as they've never reviewed anything before \r
\r
HORRIBLE SCAM ARTISTS!! During a lock out 5/26 - Thomas Gross with JT Hookers Towing shattered the driver's window of my BMW. JT Hookers Towing ordered a new window and took it to Fender Mender in Charleston for installation. JT Hookers Towing and Fender Mender in Charleston are owned by the same person - Jim Gabrish. Tom repeatedly stated he did me a ""favor"" by replacing the window as it's Jim's policy to not replace windows during a lock out. This was never relayed to me in any form nor did I sign a liability waiver. I was also informed they did me another favor by not charging for the lock out (by shattering my window?!?) or not charging to tow my car in (that was filled with shattered glass). While the window was installed on 5/27 - we were told from 1P-6:30P my car was done and being delivered back to me in 20 minutes. When the car was finally delivered at 7:15P the window did not close properly, leaving a gap large enough for me to easily place my finger in the window thus the car should have never been delivered back and they were clearly aware they were delivering back a faulty job. Fender Mender never once relayed they were unable to install a BMW window properly and never sought help from Exclusively Bimmers, which is who referred me to JT Hookers Towing for the lock out. As I live in Florida - a fact that I made them immediately aware of on 5/26, they were also aware I would be returning home on 5/30. Thus is was imperative my car be fixed in an expeditious manner or for them to make arrangements for it to be fixed at the BMW dealership here. While initially they said they would fix the window Saturday 5/28 (also my birthday) (when they were normally closed) they then rescinded the offer as I now discovered my leather console was all ripped from the broken glass and my GPS was missing. While the GPS was found (Exclusively Bimmers took it out of the car for safe keeping) Fender Mender refused to fix the window or replace the leather console. Again claiming they did me a favor by replacing the window. Tom made fun of me trying to think about taking him to court - and repeatedly arrogantly and obtusely insisted they were not liable and - best part - I should file a claim on my car insurance for their faulty work. He laughed several times - go ahead an try. I cussed at him worse than a sailor - who wouldn't?!?! They had all day 5/28 and 5/29 to fix the window and make arrangements to replace the console. They adamantly refused to. DO NOT USE THIS PLACE!!
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