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Businiess name:
Evaline's Bridal & Tuxedo
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Review by:
citysearch c.
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Review content:
I have been in many weddings and dealt with small dress shops and large chain shops alike. This was hands down the WORST service I have ever received. They did not return phone calls in a timely manner. They ordered the wrong dress for the junior bridesmaid (tea length instead of floor length) and when confronted about this, the owner said there was nothing documented in her system and implied we never requested it. WRONG. Her employee didn't document the request. We specifically stated it needed to be longer to match the other dresses. We've also found out that they could have ordered it at floor length at no additional charge! They applied only $25 of a $130 payment made to one bridesmaids order and delayed shipment of the dresses because of it. When we inquired about the missing money they insisted they had to verify it with their accountant (even though we brought in bank statements proving the charge had been made). At this point they're claiming VISA didn't give them all $130, highly unlikely. The money has still not been refunded at this point by them. The owner apologized but absolved all responsibility and basically told us to get it back from the bank. Fabulous.
Cons: The owner is irresponsible and won't admit to her MANY mistakes. GROW UP!
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