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Businiess name:
Winemakers Guild
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Review by:
citysearch c.
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Review content:
Avoid. While the concept is brilliant and fun, the experience is ruined by the current owner and manager. In a nutshell, the Winemaker's Guild offers the chance for you to become your own winemaker. You can select the type of wine you want to make, become as involved as you want to be in the process and, in theory, create your own label. Under the previous owner, Claude, the Guild was a little quirky and odd, but you couldn't help but like the guy. He told great stories, made the process exciting and truelly cared about the business. The only negative in the Claude-era was his second hand man who often ran the store in his absence. Unfortunately, Claude sold the business to him when he was called up for reserve duty in the military. The new owner's arrogance is staggering. Often, he won't even acknowledge that you walked into the store-- sometimes for five or ten minutes while he is surfing the internet fully aware that you are standing there. He has zero follow-through skills, so don't expect anything to get done even after several trips to the store. One day, I watched him conduct a transaction where he had dropped the ball in getting a wine label done on a batch of wine needed for a wedding. The customer had been in several times over the course of months for the same problem and it was clear the wine and label would not be ready for the wedding. At one point, he turned to me and winked with an expression on his face like, ""can you believe these people?"" I knew I wouldn't be coming back, but I had no choice but to keep coming in as the store had been transferred to his ownership during the middle of my third batch of wine. While I had bad experiences with him in the past, I kept coming back because I liked Claude and he took care of me. For my final bottling, he didn't have the right bottles ready and ordered, he hadn't printed my label and he tried to charge me for the lable I provided to him and had paid for previously. I will never go back to this store.
Pros: The concept is great-- competition, anyone?
Cons: Everything else
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