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Businiess name:
Sky Moving & Storage
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Review by:
citysearch c.
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Review content:
I chose Sky Moving based solely on the ?glowing? reviews at MyMoverReviews website. Had I researched the mostly-negative reviews of this company in other websites, I?d have avoided them like the plague. They were dishonest, unreliable and didn?t care about customers.
When I spoke with Shiri of Sky Moving, she told me to give her ? on the spot - an inventory of all the items to be moved. That should have been a red flag, because one of the things that set apart reliable, quality-service movers from crappy ones is how they take inventory. The former either give you a list on paper to itemize (to be sent back to them), or send a representative over to do inventory. On-the-spot verbal inventory is a sure sign of crappy service. It is also very inaccurate because one cannot remember everything every time. For me, there were items I forgot to include and didn?t realize it till much later.
According to Sky?s quotation, the rates were based on weight and had a ?Tariff Discount?. Never heard of ?Tariff Discount?. I guessed it was intended to give the false impression that Sky provided the ?lowest? rate. It sure looked that way on paper. However, the quotation didn?t matter. Because Sky wasn?t the one that came by to do the moving. The one that did showed up went by a completely different rate and led to a much higher cost.
I called Sky again on June 17 to reaffirm the address, date and transport vehicle (smaller than semi-truck). A man on the other line reaffirmed it all. Sunday, June 27 came. Waited till late afternoon, but no phone call from the driver as promised by Shiri. I left two messages on the office phone, in part expressing my concern that no driver was going to show up. Then at 7pm, a woman (#512-981-9417) called to tell me that a driver named Bobby would be coming the next day (Monday). She gave me his number (after I asked her for it), from which I called him. He told me ? over two calls ? that our items would be picked up on Monday and delivered on Tuesday. He did not tell me straight up; I had to ask him specifically. By that time, I had an uneasy feeling that there would be more problems to come.
(Read rest of review at www,complaintsboard,com/complaints/dishonest-poor-communication-and-unreliable-c355051.html)
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