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Businiess name:
Cei
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Review by:
citysearch c.
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Review content:
Our 3-year-old Samsung DLP TV broke, and CEI is the only authorized service center in the area. Samsung set me up on a Monday for a service call Wednesday afternoon. A CEI tech left me a message on Tuesday morning, which I returned promptly. I spent the rest of the day waiting for a callback that never came. Wednesday morning I called CEI; their internet is down, please call back later. Called back later, they had no record of my appointment (even though they had my Samsung-provided incident number). They'd try to fit me in -- one of their guys would definitely call me within two hours. No call, of course.
Pros: None that I saw.
Cons: Spent hours on the phone only to receive an incorrect diagnosis and no actual service call.
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