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Review content:
I would love to be able to give All About Me a good review. However, the last experience was more than I could bear. At this point, a promised resolution has still not been met. I first visited All About Me for a manicure and pedicure. I was quoted $55 over the phone. They got me in that day. I had to be at work at 3:30, so I had an appointment at 12:30. No problem at all, right? Wrong. I was late for work and left with unfinished polish. The woman was very sweet, but openly admitted she didn't know what she was doing. She kept repeating it over and over again. She was a stylist, whom they wanted to do nails. And from what I can tell no training was obviously offered. I am in the beauty business, and my #1 rule was to never put somebody on the floor that wasn't knowledgeable about the service they are providing. A 3 hour manicure and pedicure, really? And I still left with them unfinished. I came back the next day to have it redone for free. The 3rd time I visited All About Me, I called to make an appointment for a manicure and pedicure and eyelash extension touch up. I verified the price over the phone. $40 for the touch up and $55 for the mini manicure and pedicure. First, they asked that I reschedule twice!!! When I finally got there, they switched my appointments around, because of ""scheduling conflicts."" I really didn't want the manicure /pedicure first, because I didn't want to mess up my nails when I go to lay down on the bed. When I voiced my concern, I was dismissed. So, it's now time for the lash fill. She seemed a little nervous and uncomfortable. I managed a lash show in Texas and have done lashes before. I am use to a certain type of service, but like to give creative individuals their freedom. She didn't tape down my lower lashes. She didn't even separate them, until I asked her to. I don't understand how she was going to make sure proper isolation and separation were done to avoid irritation and infection? They were longer, but not full at all. A full set to me is 80 lashes per eye, a touch up starts at 40. I didn't have a lot, because my normal lash lady had to cancel. And All About Me moved my appointment twice. But I was going to a wedding, so needed to come in asap! So, next I go to pay it's now $75 for the manicure and pedicure. Hmmmnnn, I verified the $55 mini manicure and pedicure price that I paid initially. The next day I called to see if the lash girl had enough time to put more in. They weren't very full. They said yes. I talked to the one who did them. By the time I got there, all of my lashes had fallen off. I did my research and thought maybe our communication was wrong. Maybe the service I was getting was the tabbing or the temporary adhesive. She confirmed that I did get the service I was expecting. She was going to try to order another adhesive and now redo them the next week. She calls and moves my appointment AGAIN because the adhesive had not come in. It is now the day before I am to leave for a wedding. I have had no lashes for 2 weeks now. The receptionist calls and says the adhesive didn't come in and perhaps I need to try another salon on the island. Thanks for the notice! I am leaving tomorrow. They didn't want to lose my business, so a $40 gift certificate would be waiting for me?!? What? I want a refund. She then says, well technically, we under charged you for the first visit. It was actually a full set not a touch up. What?!? I explained to her that (to me) a full set is at least 80 lashes per eye and a touch up is 40 lashes per eye. I got about 10-15 lashes per eye. She said she would refund my money for the lash fill, it is now a week later and that has not happened. If there was a problem with that as well, I wish they would have called. Save yourself the money and aggravation. It's not worth it. I am very sorry to say. I am sorry All About Me, but this has been a very disheartening experience.
Pros: Nice staff
Cons: Inexperienced staff and lack of communication
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