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Businiess name:
Panera Bread
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Review by:
citysearch c.
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Review content:
Everytime I go to this place they always screw up my order. Couple wks ago, they gave me the wrong order. Today, I paid for my order of crispani and 2 soups w/ sides. Got a pager. Waited for 15 mins for my soups and sides. Had to tell them about it. So they fix it for me w/o apologizing. Waited another 25 mins more for the crispani. Went up again to remind them nicely about my order. Woman said, ""Oh, your order not listed in here"". Showed her my receipt and finally took care of it. By the time I got my food, I wasn't even hungry anymore. Their staff told me it would only take a couple of mins. There wasn't even a lot of people when I came there today (Sat afternoon). It's normally full of people.... Poor service. Cashier seems to not know what she's doing. She wasn't even aware if I paid for my food. She had to ask me ""did you pay yet?"".
Pros: usually good food
Cons: poor customer service & long wait for your food
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