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Businiess name:
National Pool Wholesalers
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Review by:
citysearch c.
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Review content:
I would have given them five stars if these people had simply delivered the product I ordered from them. Somewhere along the line, somebody lost the product. I called them after two weeks, and said ""where is my product"". They said, I don't know, I'll look into it and call you back"" I said ""great"". They called back the next day and said that the delivery company could not locate my package. I said, ""well, then ship me another one."" They said, unfortunately, their provider or source for that product didn't have any more. I said ""well, thats too bad, just refund my visa card, and I will go find another one, no hard feelings."" They said ""sorry, our policy is not to refund your money until we have located the product."" I said, ""What?"" She said ""It is our companies policy not to refund your money until such time as we have located your product."" To which I replied, ""that doesn't seem remotely fair, can I speak to your boss please."" To which she nicely replied, ""No. This is our companies policy, and is not subject to negotiation.""
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