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Review content:
I recently had a terrible experience at this office due to a very rude employee. About a month ago, when making the hour drive to my appointment, I hit unsuspected traffic on interstate 400 causing me to be 20 minutes late. Already terribly embarrassed from my tardiness, I walked into the office building. After explaining the situation to the older lady at the front desk, she began to scold me and had an attitude. I was astonished at the way she was talking to me, even after my responses to her cheekiness were humble and apologetic. She then refused to work me into their schedule, and forced me to leave. I therefore left feeling like I had been slapped in the face, extremely overwhelmed, and disheartened from the appalling service. If I hadn?t pre-paid for my services, including an extra $200 for insurance, I would have never wanted to step foot in this business again, but unfortunately, that was not the case. It was imperative, to the procedures? effectiveness, that my appointments be every 3-5 weeks, so I had to reschedule as soon as possible. The next day I emailed the office requesting another appointment and got no response. I waited about a week, due to the Labor Day weekend, and emailed them a second time. Three days later, still no response. I then started to suspect the secretary was intentionally ignoring my emails. The next day, I emailed this business from my work email, which shows no sign of my name, and got a prompt response, inviting me as a new customer, the next morning. I then replied to their response stating my name and that I needed to make an appointment as an existing customer. No response. Let me just clarify that all of my emails to them by this point were generic and had no sign of irritancy. I have called this business around 10 times, during their business hours, since then, and no one has picked up. I emailed them asking to quit ignoring me and got no response. I emailed the owner's personal email asking her to send me a copy of my contract, no response. I have called and left 5 voicemails during their office hours, and have continued to get no responses to anything. It amazes me mind that a small business can be so negligent to their customers, especially ones that were recently treated with the worst customer service.
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