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Businiess name:
Courtesy Acura Service Department
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Review by:
citysearch c.
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Review content:
I bought my first car from a dealership from Courtesy Auto-Care. The sales crew seemed to be wonderful. They did attempt to do a very hard close but hey it's a used car dealership right? The owner was very nice and customer focused. However, The finance manager Dave I would recomend staying far far away from. When I went in I had pre approval through my credit union for the car and was told that I could go in and get my car early since i was closing with my credit union within a few days. I called and asked Dave multiple times if that was ok, my family called and asked and every time he said yes we could come get the car and then we would close with the credit union within the week. When I went in he told me that he heard from the credit union and they raised my interest rate by %.5 and that I had to sign some papers to take the car. TURNS OUT I SIGNED THE DEALERSHIP LOAN. THIS HAD NOTHING TO DO WITH THE CREDIT UNION HE JUST DECIDED TO MISREPRESENT WHAT HE WAS SELLING ME TO MAKE MONEY OFF OF ME. Thankfully the owner was able to make it right the next day. However when i went back in to give courtesy auto care my down payment they had us talk to Dave. When i told him I NEVER WANTED HIS LOAN AND WAS VERY CLEAR HE WAS OUTWARDLY RUDE TO MYSELF AND MY MOTHER. This means I'm going to the Better Business Bureau and looking at the legality of what went on. If it was not for this mans blatant disrespect to myself and my mother and treating us like crap I probably would have dropped it.
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