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Businiess name:
Roto-Rooter Plumbing & Drain Service
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Review by:
citysearch c.
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Review content:
On March 9th I arrived home late around 9:30 PM only to walk from my garage into my family room to notice a large amount of water soaking my carpets. I immediately began to vacuum the water up but could not keep up with the flow. The odor smelled like faint sewage. I called a 24/7 plumbing company at 10:00PM. I was placed on hold for 3 minutes before I decided to hang up and try someone else. I was desperate to contact a plumber since I knew I would not be able to resolve the issue. The plumbing company on the adjacent page in the yellow pages was Roto-Rooter. I immediately contacted the company and talked with the operator. She was very pleasant and assured me that there would be someone available within 2 hours. Within 15 minutes, the operator called me back and stated that the technician was on his way and to expect him within the hour. Less than 45 minutes, around 10;30 ? 10:45PM, Joe Russo should up. He was very professional, explained the fees, what he and his trainee was going to do. He walked down my property, to determine the best way to approach the plugged drain. My home is locate approximately 100 feet from the city line. Joe first used the snake but due to the length and location of the plug, he had to use high pressure. I appreciated that he choose the lower cost method first. However, since he had to use the high pressure process, I was okay with the additional fees. The fees were reasonable and fair. As for the service, Joe and his Trainee, I believe his name is John was top notch. They were respectful of my home, took care of me as if I was part of Joe?s family ? like a brother. By the way, both of these guys worked through the rain and cold through the night. They finished around 1:30AM. Would I use Roto-Rooter again? Absolutely. Would I recommend Roto-Rooter to friends and family? Absolutely. I ranked this service at the highest level. I am in customer service as well and appreciate when my folks provide exceptional customer service. Nice to see that other companies and employees do the same. By the way, I do not know who answered the phone the night of the call but I would like to thank her as well.
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