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Businiess name:
Roto-Rooter Plumbing & Drain Service
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Review by:
citysearch c.
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Review content:
We are in the Pittsburgh area and we needed a plumber desperately...we had flooding in the kitchen and basement and sewage backing up. Joe Russo was the first person who came to the house and he was absolutely amazing. He made every effort to make us understand his perception of the problem, and assured us that he was not going to jump to the most expensive solution without exhausting all options. He worked and worked and explained everything along the way. The bottom line was that given his resources the problem was bigger than what he could solve. He made sure that someone who could solve the problem was scheduled for the next day. Bill Miller arrived the next day and was straight forward, professional, and empathetic with our situation. We have very limted money and could not invest the amount of money needed to completely address the issue. He and his co-worker, Mike Flynn, arrived promptly the very next day and did everything they possibly could to deal with the problem in a way we could afford and they did so professionally and persistently. All three of these professionals treated us with dignity and respect, and worked with our particular situation. Frankly, we were hesitant to call Roto-Rooter because of others' perceptions. Further, we are two women and always concerned that people in this field are going to perceive us as ""easy targets"" and rip us off. Our experience with this company could not have been further from this. We are so grateful for all three of these guys and their expertise....but more so even, grateful for their professionalism and respect for our situation. We would never hesitate to contact Roto-Rooter in the future, and would make a point to ask for these particular guys. They were truly heroic in their efforts, and we would never hesitate to recommend Roto-Rooter to anyone and everyone we know based on this experience. Thanks guys- you're the best!
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