Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Novilhos Restaurant
|
|
Review by:
citysearch c.
|
|
Review content:
My Mother-in-law is Brazilian, so my family has been going to this restaurant for a few years now, and have always loved it.
On Father?s Day 2012, we had a frustrating experience. I had called weeks before Father?s Day to make a reservation and was told twice on the phone that the lunch price for Father?s Day was $29/person. When we arrived with our party of 11 people on Father?s Day, they ended up charging us $46/person (the full dinner price because of the special meats served on Father's Day. The hostess I had spoken to on the phone was wrong about the price.) We were shocked because it was much more expensive than we had planned for. We spoke with the manager, and he said there was nothing he could do. I called back and spoke with the owner, and he was very understanding and apologetic for the mix-up. The Marketing Director of Novilhos, Elle, called me personally and apologized for what happened and gave me a full refund for the extra amount we were charged. I am so impressed with how Novilhos handled the situation in the end. I want to especially acknowledge Elle?s kindness and helpfulness. She went above and beyond to remedy what happened, and gave excellent customer service.
We will definitely be returning to Novilhos in the future! :)
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|