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Businiess name:
Catalina Stables
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Review by:
citysearch c.
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Review content:
I called to make reservations and ask about cancellation policy. They simply said ""Call us the morning of if there are any changes."" I provided just my first, last name and height/weight of attending parties (2 people, 30 minutes, $84). My plans changed, but I did not call to cancel. They called me and said I would need to pay a late cancellation fee. I told them that I was not going to pay for this fee b/c I was not told about any late cancellation fees, had I known I would have attempted to call. They said they will discuss it with their supervisor, end of call. I later checked my credit card unbilled activity and was charged full amount of the services, $84. I never gave them my credit card number! There could have been no way for them to have access to my credit card number, which means they committed credit card fraud. I had to cancel my credit card immediately. I called Catalina Stables as soon as I saw those charges. I requested to speak to the manager, but got the loop around. DO NOT go to Catalina Stables!
Cons: Fraud, lack of communication
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