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Businiess name:
Carl Black Chevrolet Buick GMC, INC.
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Review by:
citysearch c.
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Review content:
I will never have my car serviced by Carl Black Kennesaw again. They removed the fuel tank in order to replace the fuel module. $1600 later, I collect my car, fill the tank, and take it home. Children come into the house asking why the garage smells so bad . . . an 8 ft. puddle of gasoline is under my car soaking through the floor paint into the concrete. Carl Black's Svc. Dept. acknowledges that GM had issued a bulletin regarding the gas tanks on my make/model. They replace the gas tank. They were presented with a professional estimate for grinding and refinishing our garage floor, $1800 for the low end. They will only pay what they calculate to be their responsibility, $500 for the 8 ft. section or gas puddle. WOW - they expect us to pay for work on a floor that required nothing until their negligence. Do you know how fortunate we all are that the worst consequence of the volatile fumes was a week of headaches? If you have any fuel system work done, ensure some safety protocols are followed - why didn't they fill the tank after it was reinstalled to ensure it was sealed (pass the fuel cost on to the customer - at least you would know it's safe). They have lost my faith in their work, and have shown no integrity in taking responsibility for the resulting damage. Carl Black Kennesaw is not worth the headache.
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