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Businiess name:
Fette Ford
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Review by:
citysearch c.
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Review content:
DON'T EVER BUY A CAR FROM THE FETTE FORD DEALERSHIP. This dealership sells Infiniti, Kia and Ford, but it doesn't matter what car because so many of the people who work at Fette are DISHONEST. Fette tried to steal my money. The sales manager and I agreed upon a price, the financing and all the terms concerning the car purchase. He then said, ""you can take the car home right now."" I put $1750 down. After waiting awhile, the sales manager said, ""the person who gets everything all set/preps the car went home already...we'll have it all set tomorrow morning."" I thought this was odd, but never thought this whole thing was a sales tactic and scheme to keep my $1750 down payment. The sales manager called me the next day, and told me that the financing and down payment changed - all much higher and nothing at all like our agreed upon deal where I put $1750 down. TOTAL BAIT & SWITCH - I SAID NO WAY, NO DEAL. I asked for my $1750 deposit back and to refund my credit card in full, but the sales manager said he couldn't and that I would have to wait. I told him again, to refund my credit card for my entire $1750, and again the sales manager said he couldn't, saying he was busy and that I would have to wait! I actually couldn't believe what I was hearing. I repeatedly asked for a refund and the sales manger said no, giving my ridiculous reasons why it couldn't be done and that I would have to wait, then the sales manger hung up on me. I called back and then I couldn't get through to him - every time I asked for him, they transferred me into his voicemail. I kept on calling back and I would either be transferred directly into his voicemail, or he would have someone else answer his phone and tell me, ""he's busy with a customer."" Right.
I called another manager at the dealership to try to get my $1750 back and this manager said that no refunds are given at Fette - once you put down a deposit and/or down payment, it's non-refundable, doesn't matter if there's not deal. I then emailed the Fette dealership General Manager with what happened with my car purchase and how I wasn't getting my $1750 down payment back. I never got any response back - nothing.
I had to spend an entire day fighting with the Fette dealership to get my $1750 back. No reputable dealership would ever do business like this. This was the most dishonest and deceptive sales tactics I've ever experienced. The Fette Ford Dealership does business like CROOKS. No one else should have to experience this. Yes, this Fette Ford dealership should go out of business - DON'T EVER BUY A CAR FROM THESE CROOKS.
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