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Businiess name:
Bike Shop
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Review by:
citysearch c.
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Review content:
when i first moved to key west, there were limited options for buying bikes. the bike shop had the best selection, but by far had the crappiest customer service. first the bike i bought was 150 dollars more than the suggested retail price (but i was desperate to get a bike) second, it was the wrong size frame for my height (and it was a boys bike and I'm a girl). what respectable bike shop sells you the wrong size bike (it's easy to check if its the right size) then when i picked up my bike it was all wrong. the front reflector was cracked, the front tire stem and handlebars were not aligned, the handlebars came loose after riding for ten minutes causing me to crash and the light that i purchased from them that i had them install was missing the batteries that came with it in the package. they then told me i could pay for new batteries,that the reflector was damaged in shipment but still worked, the handlebars came loose because i was leaning too hard on them and i could not return the bike because it was now scratched. finally they ""allowed me"" to exchange the bike for the girls model, but only if i paid a 75 dollar restockign fee which they only ""got me"" on because it was clearly written on my signed reciept from my original purchase that this was their policy for returns or exchanges.
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