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Review content:
First of all, I HATE being lied to and the dispatchers do that frequently. Just this morning, for example, I called to verify that their mistake had been corrected on the sheet the drivers get and discovered, as usual, that it had not been. The dispatcher acted engaged, but rushed and when I questioned her about that she replied, ""Ma'am, I am writing everything down, and I will fix this."" When my driver picked me up for my ride home, I found out that nothing had been corrected. The driver had to ""find"" me because the suite number had not been corrected from C266 to C226. The office phone number had not been put on the sheet, and the fact that I have an assistive dog was not listed. All of this had been gone over this morning. So, basically I had wasted my time. I have been using this company for over two years and these problems have been consistent, with no improvement over time, no matter how much I communicate with them. Supervisors promise me the world, with no improvement. Dispatchers promise improvement, yet none happens. They also love to blame my Case Manager with Magellan, but he is not to blame, as I am always on the phone with him when he does my renewal. He actually highlights the above items to try to make sure they make it onto the driver's sheet. Being disabled, I have enough to deal with without having to constantly monitor Comtrans employees who are supposed to be SERVING ME!!!! My question is this: why are companies paying them to do such a poor job????
Pros: Many drivers are very nice, I always get to my appointments early, clean vehicles, drivers are honest
Cons: Some drivers are rude, Some drivers should not be driving; come close to having accidents
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