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Businiess name:
Spirit Salon & Day Spa
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Review by:
citysearch c.
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Review content:
Booked a day at Spirit Salon which entailed Massage, wax, cut and color. This was a first time visit and consequently my last.
My massage was the first of my appointments which was great. It was relaxing, progressive and flowed. My wax was 2nd which was a rude awakening after my massage but no fault to them I should've booked it first. As I am waiting for my hair I over hear a conversation between the manager/owner about my hair appointment never being booked. The conversation carries on into the hair area and back to the front where the owner/manager says book it with Cindy. As I sit there waiting for 30min. no one comes to address me about my non-existing appointment. As I get up to address the problem I hear someone shout my name so disgruntled I almost hesitated to admit that was me. To make a long story short, Cindy who obviously did not want to do my hair was so rude I blame myself for not getting up and leaving within the first ten min. of our interaction. To make things worse she colored my hair the wrong color and cut my hair shorter on one side then on the other. When I finally complained about my lop sided hair I heard the ""owner"" says ""don't look at me I'm not fixing it"". So the manager suggested another stylist to fix it which I agreed and as I sat in the new stylist chair I was getting dirty looks the entire time from Cindy. Visiting from New York I can take rude any given day but this was just unprofessional all the way round. As I sat there I was thinking what did I do to this poor girl but book a couple of appointments. To top it all off as I was changing back into my blouse I could hear arguing over who was getting paid for doing my hair. I couldn't get out of there fast enough.
After 5 hours at Spirit Salon I left more stressed than I did walking in not to mention my hair being the wrong color and a haircut comparatively shorter due to the lop sided fix that had to be reconciled. I received no discount, was charged full price and had no intention of giving them one more minute of my time. I would've paid $400.00 with no argument as long as I was out of that hell hole.
This pseudo salon is full of what seems to be washed up impostors of the real deal. They all need to continue their education in their line of trade work and management needs to invest in how to run a successful, thriving and customer service friendly business.
Pros: Zilch
Cons: The employees are the cons
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