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Review content:
Have never done a review before...had been to Grand Concourse many times, many years ago and stopped going...brunches were ehh and food would be cold by the time you made it back to the table. Private parties were in a nice setting, but painfully slow service prevailed. We were looking to take out-or-town guests for dinner and an incline ride, so we decided to try it again. It should have been an indication to make a hasty exit as they were not at all crowded on a Saturday evening fordinner. Appetizers arrived pretty quickly. Ha, our table was so slanted that the soup bowls (full of lukewarm soup) slid towards three of the guests. The waiter indicated that people always complained about a couple of those type tables...""they're really old"". Lots of other tables were available. Also, they were out of the brussetta appetizer..hmmm? They were also out of the ""jumbo"" shrimp, but the waiter didn't mention that. Instead, he served our shrimp cocktails which had shrimp that were so small that the cook must have added an extra one to compensate (the shrimp was tasty, though). Meals, however, took over an hour...we watched as the tables around us were served. The waiter brought the child's meal out last, after everyone else's. Burger was hot, but the ribeye steak was lukewarm and mashed potatoes side dish were actually cool...sent it back to be reheated. Lots of apologies and manager stopped by to offer desserts (prior to our getting the steak back) By the time the steak arrived back to the table, others were finished (notably, our guests did not eat more than a few bites of their meals) The steak had not been replated...it was warm this time; however, there was so much gristle that it was not eaten. Manager stopped by again saying that she had a rough day, and she guessed that we would not be interested in coffee. Full plates (including the special fish) were cleared without comment. We sent one of our party ahead to get the car As we were leaving, the manager asked if the server took anything off of our bill (which arrived handwritten and miscalculated with no adjustment) . It was 10 minutes more to wait by the time we made it to the valet. If the manager whad wanted to make an adjustment, she should have taken care of it, although, to be truthful, it wouldn't have made the meal or the experience any better other than to acknowledge with more than words that they had done such a poor job. We had asked the server for his recommendations when we ordered....if that was the best that they had, they can keep it. To be fair, our adult son enjoyed his meal and got a good laugh about soup almost in his lap. There are just too many other restaurants in Pgh to ever walk in here again...even for a drink (a quarter of a glass full of wine ?). Don't waste your time or money. They obviously have a lot of issues to overcome....still an amazingly beautiful site....should improve quality of everything to do it justice.
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