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Businiess name:
Grand Concourse
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Review by:
citysearch c.
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Review content:
Let me say that I hope to forewarn any prospective customer NOT to dine at this restaurant if you are seeking semi-quality food at a semi-fair price. If anything could have topped off the hidden extra 3% gratuity (listed as a buffet charge), in ADDITION to the already added 17%, it was the managers attitude. I had to request twice to speak to a manager to question why these charges were placed on my bill. I finally had a gentleman (and yes I am trying to be kind here) approach our table. After I explained to him that it is unfortunate that a restaurant chooses to set out to deceive their patrons by adding an EXTRA 3% onto the bill while listing it as a buffet charge. I also explained to him that I found it almost ""unfair"" to charge a customer 17% gratuity (oh yes, plus the 3%), when the service was less than acceptable. Considering that this is a buffet, our server was strictly there to provide our beverages (as she summoned the busboy to clear our dishes while she walked away from our table without picking up a plate). Our waitress forgot one round of drinks (only 2 were ordered) and the other round was brought 15 minutes after they were ordered. I asked what happened to our beverages and she simply said...""Oops, I forgot"". This validated the 20% tip that was put on my bill? I refused to pay the gratuity and documented my charge slip accordingly. After no satisfaction from the manager that approached our table (he never did give us his name), he told our party of 8, that we were the only patrons that complained that day out of a ""full house"". Sadly enough that this persons lack of professionalism was demonstrated at our expense, he then went on to laugh with our server as he told her how he treated us and said ""They won't be back"" . 4 other patrons approached us outside and told us they overheard our conversation with him and his ignorance towards us. They said they would never consider going back to this establishment and would recommend for others to do the same.
Pros: You can walk across the street to the Sheraton instead...
Cons: Bring the in-laws for a sure fire way for them not to visit you again
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