|
Review content:
I've been going to Chuck's for quite awhile now, I don’t consider myself a regular but I do spend quite a bit there each month, on products and in the cafe. As my new year’s resolution to myself, I resolved to become a better consumer by pointing out the good & bad when I hand a business my money on a regular basis. I figure it's my way of telling them Thanks! when they do a good job, and also maybe giving them a chance to do a better job in areas I think they should excel and really earn my business - I do still have options and can easily cut my spending there, but we'll see if the good gets better and how seriously they take the not so good. I’m a business owner as well, and hope this helps.\r
\r
I enjoy visiting Chuck's, it is convenient for me and they have a great deal going on the 2nd Tuesday of every month called ""Super Tuesday"" with 20% off. I try to wait and pick-up everything I need then, but somehow I always seem to miss something. The location is-what-it-is, wish it was bigger so they could carry a larger selection, and wish the parking lot was way bigger – especially on super Tuesday. By the way – when are you going to fix the pot hole in your parking entrance? ;-) \r
\r
I feel that I research quite a bit and am fairly educated in what I’m looking for in healthy options. I guess if I were to offer “anyone” advice on visiting Chuck’s or any other health/organic store is to educate yourself, understand what you’re looking for, and know what’s right for you. I do expect Chuck to be well versed in all their products, as well as most of his employees, but I do know that I take responsibility and control of what’s good for me. So just a note – always know what’s good for you. (sorry – couldn’t help myself!)\r
\r
Pro’s:\r
- Super Tuesday – love 20% off\r
- Easy to navigate after a quick walk thru.\r
- Good selection of supplements to do comparison shopping\r
- Christina & Todd – brief interactions with them, but always very professional, courteous and knowledgeable. Congrat’s Chuck – you’ve really got two good workers there. Obviously your go-to-pro’s \r
\r
Con’s:\r
- Café in a nose dive for the past year – poorly stocked, dirty work area & display case, and rude/unprofessional workers. One customer pointed out a guy eating while he was preparing their food. I’m honestly not comfortable with how my food is prepared, everything is a real turnoff – have watched many customers walk out over the past few months, guess I need to take their hint. Put some quality food in the display case, make it look appetizing, stick to a menu & add new items from time-to-time, and how about a register back there. Guess Wi-Fi is pushing it – huh? :-)\r
- Store manager seems more interested in being chatty & catty than making sure the store is clean, well stocked, no “out-of-date” products (I hate getting to the register & realizing it’s already bad), stock the bulk bins & make sure they’re clean, and really try to make our shopping experience a lot easier. I’m glad you made that one customer smile, but the rest of us are getting frustrated. And train your employees – I really do hate seeing someone put away stuff in a location that’s obvious to me is wrong. And control the moaning & complaining in the store and at the register – there’s nothing more unprofessional than for customers to hear it. Lack of experience, training or supervision – not sure what, that’s for you to figure out. And if you are responsible for the cafe too? OY VEY!!!\r
- Workers – be professional, know your store & your products, try to impress all of us and take pride in your work. I used to leave a tip in the café – but I believe it’s earned with exceptional service and a great product. \r
- Produce is “questionable” – hard to find prices & limited selection\r
\r
Good luck Chuck!!! You have an excellent opportunity in Brandon – I sincerely hope you can make the most of it. I’m sure that all of us that spend our money with you would appreciate it.
|