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Businiess name:
Firestone Complete Auto Care
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Review by:
citysearch c.
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Review content:
DO NOT TRUST the folks at this Firestone location, even management. I purchased a full set of tires from these guys in 2010. I am adamant about taking care of my car and making it last as long as I can. So I was faithfully taking my car into this Firestone for tire rotation every 5,000 miles and for alignment check annually, having no indication from Firestone I had any problems or issues. I recently started hearing a loud roaring noise when driving so I took my car to my local mechanic. He informed me that my tires were not wearing evenly, causing cupping, which was making the loud roaring noise while driving. He indicated that typically this was caused by the vehicle being out of alignment. Only a week before that, I had my alignment checked and corrected by Firestone. So I naturally went back to Firestone to have them recheck it. They indicated it was perfect and even showed me a print out indicated green on all 4 wheels. They told me I needed new struts and that was what was causing the cupping of the tires. Since the purchase and install of new struts was an extremely expensive transaction (nearly $2,000), I naturally checked with my local mechanic to get his opinion. He indicated that he did not believe it was the struts as he did not see any indication of issues but was unable to test my alignment b/c his machine was out of order that day. My brother-in-law is also a mechanic for a large dealership, so he insisted I bring my car into him to check it. He checked the struts and agreed with my local mechanic that they were in good working condition. He checked the alignment and told me that it was WAY out of alignment and showed me the same type of print out that Firestone did, but this one was red on all three wheels and a little less on the 4th. I was shocked! He corrected the alignment for me and provided me with another print out showing the green for all 4 wheels. He wasn't sure if the tires had even been rotated since I had had them, although Firestone supposedly was doing so. Please note that this all took place within a few weeks and there is no way I had knocked my car that far out of alignment unless I had hit a dump truck. Having just found out that I had been totally deceived by Firestone just a matter of days ago, I have not had the opportunity to go back to them and have a little chat with them about this situation. But it is happening this week. My main concern was letting the public know not to take their vehicles there for ANY type of service, repair, maintenance, etc. THEY CAN NOT BE TRUSTED. And they merely are trying to up-sell you on things you do not need. I am irate that I have spent so much money at that place for the service to my tires that never took place. After I have a chat with them about my grievance, I will NEVER return to this place for anything. I will not recommend them to anyone I know and will even tell every person I know and meet going forward NOT to take their vehicle there for any purpose whatsoever. I hope others will read this and heed the warning I am writing as well as those posted here as well. I wish I had done more research before I started down this dreaded path with them.
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