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Businiess name:
West Knoll Pharmacy
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Review by:
citysearch c.
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Review content:
Overall, I really like the chain drugstore CVS and find them to be friendly and helpful but I do agree that they are not fast and often prescriptions are not ready when they are supposed to be. Normally I can deal with this since they are fantastic retailers and I just get some shopping done while I wait.
I've been going to see Larry and Tamil for years after being referred there by my doctor (whom I also think is the best in town) and have always found them to be no less than awesome! I recall being immensely impressed with their personable customer service in that they knew me by first name from the start. The minute you walk in the front door, they acknowledge you and welcome you by first name....how awesome is that! They are always inquisitive on how my life is going and if I'm feeling well and they mean it! It's not just some BS lip service. I think they may know every customer on a first name basis and they must have thousands of customers. Geez, I can't remember people's names that I've met numerous times.
Like I said, I like CVS and can usually tolerate their lack of personal service until recently. A few months ago, I had a prescription filled and forgot to pick it up at first and it was about 2 weeks before I finally stopped by only to find out that they ""returned"" it. What!?! and it would take them 2 days to refill it. What!?! I thought that was really strange after 14 days and with no phone call or anything. When I told Larry about it he said they would NEVER do that without calling me first to remind me or to ask if I didn't need it anymore. Then last week I had a lower back flare up and was literally crippled in pain for 2 days before my Dr called in something for relief. I told him to call it in to CVS because it was closer to work. Even though it was requested and confirmed to be urgent and would be ready by noon for pickup, when I went it wasn't ready (at 1pm!) and wouldn't be until after 5pm because they were too busy.
I couldn't believe it - I was in terrible pain and now had to wait 6 more hours!!!! I was so disgusted I called my Dr. and he said he would call Tamir & Larry and they would get it transferred from CVS. I swear about 15 minutes later, Larry called and said it was ready for pickup with them.... God bless them!
Even though they aren't open on weekends, I am committed to giving these guys as much of business as I can. If you don't like your pharmacy...heck! even if you do like your pharmacy, this one will steal the show - trust me!!
Pros: Friendly, personable, fast, knowledgable, abundantly helpful
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