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Businiess name:
Westcoast Auto Sales
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Review by:
citysearch c.
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Review content:
*New Update* I have to update this review and let people know what happened. Couple days after the purchase, there was a noise from the front end of my Jeep. I let Sam know about it and he did not even ask for details. He said, ""take it back and we will have it fixed"". It was that easy.
The mechanic was super nice too. He was very friendly and went on a test drive with me. He was patient enough to listen to my questions and observations. The whole process was painless and it turned out to be a minor part just needed some DW40. The car was ready for pick up soon and I am driving my Jeep back on the road.
I would call this a very comprehensive experience and review. I hope my observations would help people looking for used cars. If you ask me if West Coast Auto Sales is perfect, I would probably say not really, there is no perfect thing. But they are trying their best, with the leadership of Sam, and heading to the right direction. **
[Original Review]: I would have to say Westcoast is doing something different in the muddy used car market. I recently purchased a Jeep from Westcoast and it was a great experience. I spent a lot of time with the GM Sam and I believe he is doing whatever he could to provide customers with quality vehicles and a pleasant shopping experience.
Sam is very transparent about all the vehicles on the lot and I could tell that he is very confident on the quality of the cars as well. He actually showed me around including the mechanic shop he has at the back. Thorough out the process, Sam did not push me into buying the car nor he tried to hide anything about the car from me.
Sam is very determined to differentiate his business from rest of the competition. I am a graduate business student and Sam discussed a lot of his plans and business ideas with me. I can tell from the conversation that he cares about his customers during the sale and also after the sale. He put a lot of emphasis on the relationship developed with his customers and that means a lot to customers like me who is looking for quality used cars.
In addition, I can feel a high level of honesty throughout the conversations I had with Sam and other folks in the dealer. They are honest enough to tell me that there could be some problems that are not discovered by their mechanics in the checking process but they are able to give a 30 day/1000miles warranty with all the vehicles. I am very positive that if I do encounter any problem with my Jeep, they will take good care of me and my car.
Overall speaking, this is the best experience I have had buying a car. I feel safe and comfortable putting my money down for the Jeep. Sam is great person and a even better GM. His sales team is also very passionate about the business. I would recommend everyone who is looking for a high quality 2nd hand vehicles to visit Westcoast Auto Sales. You don't have to take my words or other reviews for it, go experience it yourself.
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