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Businiess name:
Glamour Shots
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Review by:
citysearch c.
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Review content:
Please listen to me when I say do not go to Glamour shots in Escondido. I found a coupon online that was for free 8X10, free session and free makeover. I called because the coupon said every studio may vary. So I called to confirm that I did not have to purchase in order to use the coupon. I talked to Alesha and she said no I did not. I even phrased the question differently and she still said no. I asked if I could use a gift card for 20 dollars at the same time. She was supposed to have the owner return my call and let me know. Never happened. Called back twice and they never got me an answer. I showed up for my appt. and Justin did my hair and I was very happy. As I was walking into the studio, I must have moved my hair into a funny position but it looked like a comb over so to say the least I did not at all like my pics due to my hair. My fault!! But there was one pic I really liked and I was going to use my free sheet and then they tried to charge me any and every fee they could. I called the owner and talked to her for 30 min trying to reason with her that I had a coupon that her employee told me I could use and even though the employee admitted that she by accident gave me the wrong info she would not hold up to her end of the deal. She told me that she cant allow everyone to just get free pics which I do agree BUT if your employee gives the wrong info, I feel you should suck it up and hold up your end of the deal. I wasted 4 hours of my sunday along with my husbands to walk out with nothing. They wanted me to pay 59. for one sheet with no enhancements!! Are you crazy!!! All it was was a pic of me and my hubby kissing! I had my entire day ruined and I will never go back. I told the owner that I was going to leave a review and she said she didnt care bc nobody reads them anyways!! She cared more about being stubborn then helping an upset customer! It wasnt even a matter of he said she said, the employee said she told me what I said! You uphold your honor when that is done i feel!! Please call them and tell them if they dont care about customers then why go there??? Picture people is in the same mall and they are way cheaper..I got 9 sheets for 18 dollars! All amazing pics!! I love them! I will continue going to them, I love them!!! They are nice and no pressure like glamour shots. That is all they did to me for an hour. I hated my whole experience!!
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