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Businiess name:
Accredited Appliance-Phoenix
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Review by:
citysearch c.
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Review content:
I received 3 different diagnoses from 3 different technicians about my washer. John spent only a moment listening and looking and told me the inner tub was leaking, causing the water to damage the seal of the transmission, which caused oil to leak and thus has caused the transmission to go bad. He barely touched the machine, and there is no oil leak, so how could he diagnose with such specific detail? I asked the company for a 2nd opinion. Robert said the agitator was the problem, that the inner rubber may be worn or that the agitator may be rubbing against the coupling. He tried to remove the agitator to further investigate. He couldn't remove it. He got on the phone and called around to find out more info about the part, but couldn?t find anything out at the time, so he told me he would call me if he got any information. I got a call the next day from Accredited, telling me that Robert suddenly ?retired? and a new technician needed to be sent out. Doug arrived a day later, without a tool in hand, which suggested he already knew what he was going to say was the problem. He looked & listened for a moment and then said the transmission was bad, but not before he suggested a bad break system or an agitator problem. He spent more time sharing his knowledge of laundry detergents and what washers to buy (good info by the way) than servicing the washer. To his credit, he did go out to his truck, retrieve some tools and try to remove the agitator, to no avail. Factor in the service clerks providing uncooperative service and attitude, and giving me a wrong appointment time, which caused me to miss more hours of work than necessary because they refused to send a tech out, which forced me to reschedule. I have nothing but frustration, disappointment and all-around discontent with this company. What's worse is there is no formal complaint system available for this company, and I have yet to speak to a manager, although I have asked several times.
Pros: One service tech put forth real effort to help; 2nd opinion was provided at no charge
Cons: Snap judgements on diagnosis without investigation; unprofessional service clerks
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