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Businiess name:
Koi Palace Restaurant
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Review by:
citysearch c.
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Review content:
Koi Palace arguably serves some of the best Chinese food in the Bay Area but also has one of the worst services. The staffs are not friendly and are snobbish. I only go there because my wife likes the food but we are often being treated poorly. One time, I wanted to try these live abalones. The prices on the tank said $15 and $20 for 3 depending on the size. I ordered the $15 version. When I pay the bill, I noticed she charged me for the $20 version. When I asked her, her response was ?We only had one size; you can ask the other waiters.? I said ?Why you didn?t tell me?? She then asked the captain to verify. He confirmed they only have one size. I told him, if you only have one size; don?t advertise you have two at different prices and tell me when I place the order. I am not too concern with the price difference but you need to let the customer know the price will be higher. His response, ?OK? with a smile and then walked off. There was no apology from either of them.
Pros: Good Food
Cons: Very bad service. The staff push the expensive item hard.
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