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Businiess name:
Barney's Gourmet Hamburger
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Review by:
citysearch c.
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Review content:
I've been going to Barney's for years. The service was uneven but the burgers were good and I continued to be a customer, until this week! when paying the cashier for my meal, i discovered i put my money in the leatherette binder, but left the paying receipt at my table. leaving for only a minute to retrive my check, i left my sunglasses and a take home order on the counter, in front of the cashier. upon my return, i discovered that the bag containing my 85 year old Mother's burger and order of fries had been picked up, either by mistake, or had been taken by someone intentionally. I was told, it was ""not their responsibilty to ""guard my food"", and they had ""saved my sunglasses"". I was told that it was too bad, but they were not going to replace the ""lost"" food. They were so callous and so inconsiderate, I was amazed. Obviously I found this to be rude, obnoxious, and totally lacking in customer service and told them so. Only after a very unpleasant exchange, with diners and others comiserating with me, did they agree to prepare a replacement burger and fries.. I am still shaking my head in disbelief 3 days after this experience. I called to speak to the Owner before posting this, but did not get the courtesy of a response. I shall NOT be going back!
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