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Review content:
While appearing professional and cordial, his deceptive business practices are many and the grievances are numerous!
Our contract stated, he would pick up my laptop at 8:30PM, only two hours after I'd called. He picked it up as agreed, we'd contracted he'd return it the next morning at 9AM. While he'd answered his phone quick enough initially, (beware, he has a tracer of sorts when anyone makes a call to his phone, which he states he manufactured this device himself, which may be illegal, that performs among other things, an internet check of your personal affairs.) Mr. Summers did NOT honor his contract N return my computer 9AM the next morning When I called him at 9:30AM NO answer! He stated when I finally got ahold of him at 1PM that afternoon, that he'd pulled and all-nighter and stayed up till 4AM and did not get up until 12PM that afternoon. He'd already breached our contract. When I finally agreed to pay for it, which was about a week later, I returned his lazy N unconcerned attitude about our contract, I thought it only fair I'd make him wait for payment, since he reiterated his need for money about a dozen times, when I finally decided it was time to redeem by computer, once again, he breached our contract, he stated he would returned in a certain time that, again he breached our contract. He does NOT comprehend how to transact ""Good"" business! ""If"" you want to keep your customers happy and coming back simply apply the ""Golden rule"" do unto to other, as you would have them do unto you! Spread righteousness, you'll be glad you did!
I have filed a complaint with the BBB, and a few other choice consumer complaint forums. He will understand sooner or later, and my money is on later, but he'll get the point when the authorities question him over his unethical business practices. MOREOVER, I have received a call from a consumer protection agency about his unethical business practices. I too am a business owner, and I would never dream of treating a customer with such flagrant disregard, it's not congruent to longevity to treat customers with such ill contempt and then worst of all, lie about the work you actually perform. Mr. Summers said he performed our contracted agreed upon replacement of the touchpad ribbon connector, and also stated that he'd worked on my computer for six hours, (which is absolutely impossible, since he did NOT have the hard-drive AND he only soldered the touchpad ribbon connector to the touchpad ribbon connector itself) which is located on the motherboard, so as soon as he arrived, I took the keyboard off and to my NOT so surprised expectations, I discovered he'd lied about that as well, and when I told him he indeed did NOT replace the touchpad ribbon connector, he replied, ""it's repaired"" BUT he was going to charge me for the replacement, which he did NOT perform, and at that point we had a rather heated verbal exchange, and I requested my spouse phone the police, and he forthwith walked out of my residence, had I not been physically disabled, and almost unable to walk, I would have detained him until the police arrived. People like him should NOT be allowed to continue in business! It's people like him that make the world full of the evil, it's filled with, which makes it much more difficult for honest businesses to survive, the world's full of dishonest stupid people and ones like Mr. Steve Summers should have his ""privilege"" of conducting business taken away. Being dishonest once only means others haven
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