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Businiess name:
Il Forno Italian Restaurant
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Review by:
citysearch c.
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Review content:
The food is lackluster and the service is worse. We were seated right near the takeout door, which is a stupid place for a table. The restaurant was very busy and they were grossly understaffed. We waited for a good amount of time, just for someone to give us 6th grade level printouts of the specials. The point of a special is that it is a good value - all the specials were so expensive you could have gone to boston and eaten in a 5-star restaurant for that price. We eventually ordered standard Italian fare, including a fried mozzerella appetizer. We were then left to fate for over 30 minutes with no appetizer. No one ever asked if we wanted to order any beverages (they are byob -but we might have wanted soda or something). Plastic glasses & salad plates, cheap silverware, tacky decor (including X-mas lights) and dirty carpeting were not exactly appealing. Table was sticky. After over 30 minutes, our meals came out (no appetizer or explanation of why there was no appetizer). Two different waitresses brought the food. The pizza my husband ordered was horrible. The crust was like bread, the cheese tasteless, and the toppings undercooked. It was like eating cardboard. The pasta I ordered was okay - just okay - but for the amount of time I waited I could've cooked it myself better. The portions were smaller than you'd expect for the price. The prices were affordable, but for what you're getting you could do much better elsewhere. When we approached the hostess to find out who the manager was, she indicated it was her. Then she disappeared saying she'd be right back. She then interviewed our waitress in front of us and came to the table. Upon hearing our complaint re: the appetizer, she said ""we took it off the bill, is that okay?"". Did not apologize or offer to compensate us with dessert or anything. What should have been a 30-45 minute meal, ended up being a 1.5 hour ordeal. Do not waste your time or money here. Truly a horrible dining experience.
Pros: pasta was edible
Cons: everything
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