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Businiess name:
Brasa Steakhouse
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Review by:
citysearch c.
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Review content:
This past week I went to Brasa with a couple of friends for a Holiday celebration and it was extremely disappointing. Upon entering the restaurant we were not asked to put our name on a list for seating and were told to sit in the lounge area and in 45 minutes to an hour someone would come over and seat us. Well as time went on, it took over 30 minutes for anyone to take our order at the lounge and then when 45 minutes had passed and we questioned the hostess about the wait, we were told that we did not want our names on the list and if we added them, we would have to start our wait over and now it had increased to an hour and a half. The hostess was not helpful. We told her manager in a nice and polite way that there was a miscommunication and were interested in some form of compromise, but he said that the hostess was not lying, which inferred that we the customers were. He did not offer a solution to the problem. He basically gave us the option to wait an additional hour and a half or leave. Without giving us time to make our decision he said, that we should go to Fratello's because it was nice and affordable. At that point, we saw no point in eating there. What restaurant insults the customer and makes comments about the customer can afford. I would highly recommend that you save your tastebuds for Fratellos or McDonalds if Brasa is your only option. We didn't take manager's suggestion for Fratellos because we really wanted steak, but we went to Fujisan and had a wonderful experience. We were seated promptly and treated like we deserved to be treated with respect... It's too bad that the manger insulted three individuals that are known in some of the most elite circles in the area. Now everyone knows how horrible Brasa was. Great job!!
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