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Businiess name:
Main Line Pet Spa
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Review by:
citysearch c.
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Review content:
My mother was dog sitting for me and dropped my girls off (2 long haired chihuahuas) for their haircut. They have been there several times and their information is written on their card. My mom said to do the usual. When I got them back it looked like they had been slightly trimmed but it was very uneven. At $54.00 per dog I wanted them cut a little shorter. When I called they said the girl that normally cut them was no longer there. I brought them back in to someone else for a shorter trim. When I got them back they were shaved. I guess they didn't want to leave any room for me saying they weren't cut short enough, not to mention my one dog was cut by the razor. They wanted us to bring her in to see her. My mother brought them in and was told by Mary Beth the manager, ""this happens, I get hurt too"" (and showed her a bite on her finger), by the ""manager"". She was yelling at my mother to get out and informed her we were ""difficult"" they already lost money on us and ""our cards were ripped up, we're out of the system already"". The groomer in the back started saying she was the one that originally cut them. The manager cut her off and said, ""Don't waste your breath, they're out of they system, they're not welcome back"". When my mom asked if the person yelling at her was the owner she said ""no"" and she didn't know who the owner was. She then said she did know but wasn't telling us. We were very happy with past experiences at Main Line Pet Spa but this was uncalled for. We were not difficult or threatening, we just brought to their attention that we weren't satisfied. I hope the owner is aware of what kind of manager they have running their business.
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